• Welcome to,

     

    Hello learners, welcome to the hospitality management course i hope you enjoy and learn alot on this journey.

    Week 1: Introduction to Hospitality Industry

    • Session 1: Overview of the Hospitality Industry
    • Session 2: Historical Development and Evolution
    • Session 3: Types of Hospitality Establishments (Hotels, Restaurants, Resorts, etc.)
    • Session 4: Hospitality Management Careers and Opportunities

    Week 2: Customer Service and Communication

    • Session 5: Importance of Customer Service in Hospitality
    • Session 6: Effective Communication Skills
    • Session 7: Handling Difficult Situations and Customer Complaints
    • Session 8: Cultural Sensitivity and Diversity in Hospitality

    Week 3: Hospitality Operations Management

    • Session 9: Front Office Operations and Guest Relations
    • Session 10: Housekeeping Management and Maintenance
    • Session 11: Food and Beverage Operations Management
    • Session 12: Revenue Management and Pricing Strategies
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Available courses

HOSPITALITY MANAGEMENT

Hospitality management involves applying strategic thinking, innovation, financial and transactional acumen, and a passion for service to the business of making guests or customers feel welcome.